ARCOS is excited to announce the release of Convoy Tracking, a powerful new capability within Crew Manager that gives utilities unprecedented visibility into mutual aid crews as they travel to support restoration efforts.
During major outage events, utilities often rely on mutual aid crews, who may travel hundreds of miles to assist with restoration. But until now, there’s been no reliable way to track their progress in real time. Instead, makeshift processes including ad-hoc phone calls or text messages have had to suffice. That lack of real-time visibility leads to:
ARCOS Convoy Tracking solves this by providing live location data, arrival dashboards, and crew headcounts per hour, all integrated into the Crew Manager platform. Via mobile app, utilities can track crews and crew convoys as they progress toward their staging area, providing a clearer and more accurate picture into when crews will arrive, what equipment is expected, when crews can be onboarded, and how soon they can get to work. This helps utilities:
Convoy Tracking is part of ARCOS Crew Manager, which helps utilities close out more jobs, more quickly; accelerate outage response and improve customer satisfaction; and streamline storm close out . With real-time visibility into crew locations, status, and progress, Crew Manager empowers utilities to manage native, non-native, and mutual aid crews in a single system no matter the size of storm.
Ready to Learn More?
Explore how ARCOS Crew Manager and Convoy Tracking can transform your storm response strategy. Contact us today to speak with a product expert.